Help Center (FAQ)

Help Center

Quick answers about your Halo Lytt band, the Halo Connect app, and your Explorer's data.

Getting Started

How do I create an account and log in?

You can create your account and log into the Halo Connect app using any of the following methods:

  • Email and Password
  • Apple Sign-In
  • Google Sign-In
  • Facebook Log-In
How do I pair the Halo Lytt with the app?

Pairing your Halo Lytt is quick and easy using Bluetooth Low Energy (BLE):

  1. Download the Halo Connect app from the App Store or Google Play.
  2. Log in to create your Captain account.
  3. Follow the on-screen prompts to add an Explorer profile for your child.
  4. Bring the Halo Lytt close to your phone — the app will discover it automatically.
Can I manage multiple children from one account?

Yes. The Halo Connect app features a robust Family Graph. As the Captain (Parent/Admin) you have full administrative access — create multiple Explorer profiles and pair multiple Halo Lytt devices to monitor every child from a single dashboard. Each Explorer only sees their own profile and data.

Hardware & Device

What does the button on the side of the device do?

The Halo Lytt is a distraction-free, screenless wearable. The single side button is tied to our haptic vibration system. If you trigger "Find my device" from the Halo Connect app, the band will vibrate — pressing the button stops the vibration.

What happens if my child's device disconnects from the internet?

Don't worry — the Halo Lytt has a built-in Offline Mode. If the device disconnects from your phone or the internet, it securely buffers up to 7 days of vital health data. Once the connection is restored, it automatically syncs in the background with no data loss.

App & Health Data

How are health scores calculated?

We use a proprietary Halo algorithm to process the continuous data gathered by the device. It analyses five key metrics — Sleep, Stress, Heart Rate, Temperature, and Activity — to generate simple, actionable scores for your Explorer on the dashboard.

How do alerts and notifications work?

The Halo Connect app monitors key vitals every 5 minutes. If a threshold is crossed (for example, Heart Rate over 120 bpm for 2+ minutes, or an elevated Temperature), a push notification is sent instantly to the Captain to ensure your Explorer's safety.

We're here to help with anything Halo.

Whether it's setup, the Halo Connect app, or your order — our team will get back to you shortly.

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