Help Center (FAQ)
Help Center
Quick answers about your Halo Lytt band, the Halo Connect app, and your Explorer's data.
FAQ
Getting Started
How do I create an account and log in?
You can create your account and log into the Halo Connect app using any of the following methods:
- Email and Password
- Apple Sign-In
- Google Sign-In
- Facebook Log-In
How do I pair the Halo Lytt with the app?
Pairing your Halo Lytt is quick and easy using Bluetooth Low Energy (BLE):
- Download the Halo Connect app from the App Store or Google Play.
- Log in to create your Captain account.
- Follow the on-screen prompts to add an Explorer profile for your child.
- Bring the Halo Lytt close to your phone — the app will discover it automatically.
Can I manage multiple children from one account?
Yes. The Halo Connect app features a robust Family Graph. As the Captain (Parent/Admin) you have full administrative access — create multiple Explorer profiles and pair multiple Halo Lytt devices to monitor every child from a single dashboard. Each Explorer only sees their own profile and data.
FAQ
Hardware & Device
What does the button on the side of the device do?
The Halo Lytt is a distraction-free, screenless wearable. The single side button is tied to our haptic vibration system. If you trigger "Find my device" from the Halo Connect app, the band will vibrate — pressing the button stops the vibration.
What happens if my child's device disconnects from the internet?
Don't worry — the Halo Lytt has a built-in Offline Mode. If the device disconnects from your phone or the internet, it securely buffers up to 7 days of vital health data. Once the connection is restored, it automatically syncs in the background with no data loss.
FAQ
App & Health Data
How are health scores calculated?
We use a proprietary Halo algorithm to process the continuous data gathered by the device. It analyses five key metrics — Sleep, Stress, Heart Rate, Temperature, and Activity — to generate simple, actionable scores for your Explorer on the dashboard.
How do alerts and notifications work?
The Halo Connect app monitors key vitals every 5 minutes. If a threshold is crossed (for example, Heart Rate over 120 bpm for 2+ minutes, or an elevated Temperature), a push notification is sent instantly to the Captain to ensure your Explorer's safety.
Still need help?
We're here to help with anything Halo.
Whether it's setup, the Halo Connect app, or your order — our team will get back to you shortly.
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